Shipping Policy

Shipping Policy

 

Orders will be processed and shipped in the order in which they were received.

Once your item has shipped, you will receive a shipping confirmation email with your tracking number.  

All orders will be processed within 1-3 business days and shipped via United States Postal Service. Shipping may take up to 3-7 business days for domestic orders and 6-14 days for international orders. (Not a guaranteed service) We currently ship to the USA, and Canada

 

FREE standard shipping for orders over $50.00.

$7.95 charge for all U.S. orders under $50.00.

U.S. orders will be shipped via U.S. Postal Service, UPS, and FedEx, most packages arrive within 4-7


CUSTOMS FEES, IMPORT TAX & DUTIESALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

FAILED DELIVERY/RETURNED TO SENDER
IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (PERFECTED BY FAITH) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

DAMAGED/OPENED BOX
IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

RESTRICTIONS
GENUE FARMS IS UNABLE TO SHIP TO PO BOXES.
GENUE FARMS IS UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.
GENUE FARMS IS UNABLE TO CHANGE ANY SHIPPING ADDRESSES. WE WILL ONLY SHIP TO THE ADDRESS ENTERED AT THE TIME THE ORDER WAS ORIGINALLY PLACED.
GENUE FARMS IS UNABLE TO CANCEL OR MODIFY AN ORDER.
PERFECTED BY FAITH IS UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

ABANDONED PACKAGE
CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH A RETURNED PACKAGE OR EXCHANGE. PERFECTED BY FAITH WILL EITHER SEND AN INVOICE TO YOU FOR THE COSTS, OR YOU ARE ABLE TO PROVIDE US WITH A PREPAID SHIPPING LABEL.
PERFECTED BY FAITH WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS DEEMED ABANDONED.
AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.

 

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